1.The Service
Helper365 provides AI tools, expert personas and chat for writing, social content, images and video concepts, business documents, study, data and legal drafting.
The Service is in an invite-only preview. Features, limits, plans and prices may change, and parts of it may be unavailable at times.
2.Access and accounts
- You must be at least 13 years old to use the Service. These terms are a binding agreement, and accepting them requires you to be at least 21 years old (the age of majority in Egypt) and legally able to enter into it. If you are under 21, a parent or legal guardian must accept these terms for you and is responsible for your use of the Service.
- An access code is personal to the email address it was issued to. Do not share it.
- Give accurate details, keep your sign-in secure and tell us at once if you think someone else has used your account. You are responsible for what happens under your account.
- One account is for one person.
3.Sparks and plans
Tool runs and chat use Sparks, the Service's usage units. A run holds an estimated number of Sparks when it starts and settles to what it used; if a run fails, the Sparks held for it are returned.
Sparks have no cash value. They cannot be sold, transferred or exchanged for money, and they are not a deposit or stored value. Your plan sets how many Sparks you receive, when they reset, and which tools and engines you can use; the details are shown in the app.
In this preview nothing is charged: no plan or Spark bundle can be bought, and the Helper365 team sets each account's plan. When paid plans open, the prices are shown in the app before you pay, and these rules apply:
- If you cancel a plan, it stays active until the end of the period you have already paid for, and then stops. You are not charged again.
- No refund is given for a period that has already started or for Sparks already used, except where the law requires one. Refunds are handled by hand: to ask for one, email support@helper365.co.
4.Your content
You keep the rights you have in what you put into the Service ("Input"). As between you and us, and to the extent the law allows, you also own the results the Service produces for you ("Output"). Output may not be unique: other users may receive similar results.
You give us permission to host, process, send and display your Input and Output only to provide, secure and support the Service, including sending them to the providers listed in the Privacy Notice.
You confirm that you have the rights and permissions your Input needs, including for any personal data of other people in it.
5.AI output
Output is generated by AI models. It can be inaccurate, incomplete, out of date or unsuitable, and it may resemble material that exists elsewhere. Review it before you rely on it, publish it or send it.
The Service does not give legal, tax, financial, medical or other professional advice. The legal tools produce drafts and invoices for you to check; they are not legal or tax advice and do not replace a qualified professional. Check translations, figures, citations, dates and VAT against your own sources.
6.Acceptable use
You must not use the Service to:
- break any law, or infringe anyone's intellectual property, privacy or other rights;
- create or spread content that is unlawful, defamatory, hateful, harassing or deceptive, or that sexualises minors;
- impersonate any person or organisation, or present AI output as human work where that would mislead;
- send spam, malware or anything that harms the Service or other users;
- get around Sparks, plan limits, rate limits or the preview access controls, or share access codes;
- access the Service by automated means, or copy, scrape or reverse engineer it, except where the law allows;
- break the usage policies of the AI model providers behind the Service (to confirm).
We may remove content or limit access that breaks these rules.
7.Third-party services
The Service relies on third-party providers, listed in the Privacy Notice. Their availability and their own terms are outside our control.
8.Our rights
The Service, its software, design and brand belong to us or our licensors. We give you a limited, personal, non-exclusive and non-transferable right to use it under these terms. If you send us feedback, we may use it without any obligation to you.
9.Changes, suspension and ending
We may change, suspend or stop features, especially during the preview, and we will try to give notice of material changes.
You may stop using the Service at any time and delete your account in Settings > Privacy. We may suspend or end your access if you break these terms, if the law requires it, or to protect the Service or others.
When an account ends, its unused Sparks end with it (to confirm). The Privacy Notice explains what is deleted and what is kept.
10.Disclaimers
To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy and uninterrupted availability.
11.Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill, and our total liability for all claims about the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose or, if you paid nothing in that time, USD 100. These limits do not apply to liability arising from fraud or gross fault, to liability for an unlawful act (tort), or to any other liability the law does not allow to be limited. Nothing in these terms reduces the rights a consumer has under Egypt's Consumer Protection Law (Law No. 181 of 2018).
12.Your responsibility for claims
To the extent the law allows, you will compensate us for claims by third parties that arise from your Input or from your breach of these terms (to confirm).
13.Governing law and disputes
These terms are governed by the laws of the Arab Republic of Egypt. Disputes go to the competent courts of the Arab Republic of Egypt, unless a law that protects you gives you another right.
14.Changes to these terms
We may update these terms. We will show the new date at the top and, for a material change, tell account holders by email or in the app before it takes effect. If you keep using the Service after that, the new terms apply.
15.General
These terms and the documents they refer to are the whole agreement between you and us about the Service. If a part of them cannot be enforced, the rest still applies. Not enforcing a right is not a waiver of it. You may not transfer these terms; we may transfer them to a company that takes over the Service. These terms and the documents they refer to are published in Arabic, English and Japanese; if the versions differ, the Arabic version prevails.